OK, so I posted the other day that there were some video quality (really crispness with fonts) issues in the Dell Latitudes. OK, that is true. However, when I wrote the post, I implied re-imaging was the only and best solution. Really, the best solution was pointed out on the Dell Community Forums, which btw is great resource. It can be solved by a simple change in the registry. The change is a simple one.
HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main
UseHR= dword:00000001
The full steps can be found at Microsoft's Help and Support site. Now, I thought this was a Dell erroneous setting. This is where I was mistaken. Big thanks to Neil at Round Rock at the Dell HQ for pointing out to me via email that most manufacturers turn this registry setting on, and it is an issue with Windows 2000 and XP. He actually even pointed me to an app Dell has that can help users out with the scaling issues without touching the registry. It can be located here.
Talk about service... I was really meaning that all of the Latitudes I was using recently were having this issue, which was the only minor complaint. Personally, I have bought more than my fair share of Latitudes in the last couple of years. So far, I have had hardware issues with about 5 out of approximately 1000 in 5 years. But, all items were fixed within 24 hours. Not too shabby of a record... I guess here is my long-winded point. Dell (and all other manufacturers) should turn the setting on to fix this glitch with Windows XP systems before shipping. Because from what I have seen from other educators and non-techies, they don't have a clue why things don't "appear" crisp. They think it is a flaw in the computer's display. I never knew something was wrong until one of them pointed it out to me. Good thing was thanks to the Dell forum, the fix was found in under 30 minutes.
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